Shipping & Returns
We can ship to virtually any address in the contiguous United States.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Having a problem with your order? Please follow these instructions:
1. PRODUCT ARRIVED DAMAGED OR NONFUNCTIONAL
All of us at PowerON Services, Inc. work together to ensure that the products you purchase are of the highest quality and that your order arrives safely. In the event a product arrives non-functional or damaged please start the replacement or shipping claim process by calling our technical support department at the telephone number printed on your invoice.
2. PRODUCT FAILED DURING WARRANTY PERIOD
Verify that the equipment is within the warranty period stated on your invoice. All products carry a 30 Day warranty, unless otherwise noted on the invoice. Product MUST be received in our warehouse on or before the last day of the warranty period. The customer is responsible for all return shipping charges. Start the warranty process by calling our technical support department at the telephone number printed on your invoice.
3. RECEIVING A RETURN AUTHORIZATION NUMBER
Please contact our technical support department at the telephone number printed on your invoice. A technician will assist you in troubleshooting any problem with the product. BE PREPARED... have the product accessible and ready for testing, a pen and paper for notes, as well as your invoice so that the technician can help you resolve the problem as quickly as possible. If our technicians are unable to resolve the issue, we will provide a Return Authorization Number so that you can return the product for service, replacement or return. IMPORTANT: Due to the sensitive nature of the products we sell, PowerON Services, Inc. cannot honor any warranty returns unless the product is returned in the original packing or equivalent. Product must be repackaged to FedEx Ground specifications. PowerON Services, Inc. is not responsible for damage in transit due to poor packing. Product should be packaged and protected as if it is working properly (MOST returns work without any problem). Please note : The product retail display box is not suitable for use as shipping containers and delivery maybe be refused by our shipping department.
4. SHIPPING INSTRUCTIONS - PLEASE READ CAREFULLY!!!
- ALL returns MUST have a Return Authorization Number.
- Prepare the product for shipping in the original packaging or equivalent.
- Write the Return Authorization Number in large letters on the outside of the box.
- Describe the specific reason the product is being returned include with the product.
- Ship within 15 days from the date the Return Authorization Number was issued.