Shipping & Returns

Follow the steps below:

1. Product Arrived Damaged or Non-Functional
At PowerON Services, Inc., we take every step to ensure products arrive safely. If your product is damaged or non-functional upon delivery, please begin the replacement or claim process by calling our Technical Support Department at the phone number listed on your invoice.

2. Product Failed During Warranty Period
 - Verify your product is still within the warranty period stated on your invoice. 
 - Unless otherwise noted, all products include a 90-day warranty.
 - Products must be received in our warehouse on or before the last day of the warranty period.
 - Customers are responsible for all return shipping costs.

To begin the warranty process, call our Technical Support Department at the number on your invoice.

3. Receiving a Return Authorization Number
Before returning a product, you must contact our Technical Support Department (phone number on your invoice).

A technician will:

 - Assist with troubleshooting.
 - Request that you have the product accessible, along with pen, paper, and your invoice.

If the issue cannot be resolved, you’ll be issued a Return Authorization Number (RA#).

Important Notes:

 - All warranty returns must be shipped in the original packaging or equivalent. 
 - Products must meet FedEx Ground packaging standards. Poorly packaged items may be damaged in transit, for which we cannot be responsible. 
 - Do not use retail display boxes as shipping containers; these may be refused.
 - Treat packaging as if the product is fully functional—most returns arrive without issue.

4. Shipping Instructions (Please Read Carefully)
 - All returns MUST include a Return Authorization Number.
 - Package the product in its original packaging or equivalent. 
 - Write the Return Authorization Number clearly on the outside of the box.
 - Include a written description of the reason for return inside the package.
 - Ship the product within 15 days of the Return Authorization Number being issued.