Warranty Terms & Conditions

Thank you for purchasing from PowerON Services, Inc. These Terms & Conditions explain our warranty coverage, return policy, and service requirements. By accepting shipment, you agree to these terms, which override any conflicting terms in your purchase order.

 

All PowerON products are pre-owned and include a 90-day limited warranty, unless otherwise noted on your invoice.

 

Warranty Coverage
PowerON guarantees that pre-owned products will be free from manufacturing defects for 90 days from the date of purchase. If your item develops a defect within this period, PowerON will repair or replace it (at our discretion).

 

To qualify for warranty service:

 - Return the product in its original packaging
 - Include a copy of your invoice
 - Package the item safely for shipment
 - Obtain a Return Authorization Number (RMA) before shipping

 

Warranty and support apply only to the original purchaser listed on the invoice and are non-transferable. Any repair or modification by a non-PowerON-approved technician voids the warranty.

 

If PowerON accepts a repair request after the 90-day period, or for issues caused by user error or unauthorized service, a $35 minimum bench testing fee plus labor, parts, and shipping will apply.

 

PowerON does not guarantee compatibility with third-party software or hardware and is not responsible for data loss, configuration errors, or damage caused by non-PowerON equipment.

 
Shipping, Returns & Cancellations
If your order is damaged in transit, please notify us within 7 days of delivery.
If your order is lost or stolen in transit, notify us within 7 days of purchase so we can file a claim. PowerON is not responsible for loss or damage caused by carrier error or theft.

 

Special orders cannot be canceled.

Order cancellations must be made by 4 PM PST on the same day the order was placed. Cancellations after that time will incur a 20% restocking fee.

 

Returned or refused shipments are also subject to a 20% restocking fee plus all shipping costs.

 

Products are eligible for refund or exchange if returned within 90 days of delivery, in like-new condition with original packaging and accessories, and never assembled.

 

Customers are responsible for all return shipping costs for refunds, warranty claims, or service requests.

 

Prices, terms, and conditions may change and will be updated at www.poweron.com.

 
Liability & Payment
PowerON’s total liability is limited to the amount paid by the customer for the product.

 

We are not liable for indirect, incidental, or consequential damages, including:

 - Lost profits or savings
 - Installation fees
 - Product use or malfunction

 

If payment is not received within 5 days of terms, a 1.5% monthly late charge (minimum $10) may apply.

 
Legal Terms
If any part of this Agreement is found invalid, the remaining terms still apply.
This Agreement is governed by California law, and all disputes will be handled in Placer County, CA.

The prevailing party in any dispute is entitled to attorney fees and related costs.

 
Product Grading
PowerON follows R2/Ready for Resale standards:
Grade A, B, C, & D - Tested for Key Functions, R2/Ready for Resale.