Warranty Terms and Conditions
Please refer to these TERMS & CONDITIONS if you need to return your purchase, experience warranty issues or require service support.
The ”Agreement’’ is made between PowerON Services, Inc. (Vendor) and Recipient (Customer).
All products are sold as PRE-OWNED with a 90 Day warranty. A 90 Day equipment warranty applies to all products unless otherwise stated on the invoice. PowerON items also include telephone support with the direct retail purchase of a complete system. If a Vendor warranty is stated on the invoice Vendor will repair or replace, at Vendor’s option, the product containing manufacturing defects so long as the product is delivered to Vendor in the original packaging, with copy of the purchase invoice and the product is appropriately protected and packaged for shipment within the original Vendor warranty period. Warranty and technical support is made only to the Customer whose name appears on the front of the invoice, is non-transferable, and is void if resold. Service by a non-Vendor approved technician voids any and all warranties, expressed or implied. If Vendor accepts product for repair of manufacturing defects after 90 days, damage caused through service by a non--Vendor approved technician, non-factory or improper settings, operation error or problem-free merchandise, the buyer agrees to pay Vendor a minimum bench testing fee of a $35 plus any applicable labor, parts and shipping for such testing or repairs. No merchandise will be accepted for repair or replacement without a Return Authorization Number.
Vendor makes no representations or warranties regarding the fitness of the products you have purchased for any particular function. Vendor makes no representations or warranties that the products you have purchased are compatible with any particular software or non-Vendor equipment. Vendor is not responsible for any damage, problems, or data loss resulting from software, hardware failure or non-Vendor equipment placed by Customer on Vendor product. Products that are not serviced by a PowerON Services, Inc’s approved technicians voids any and all warranties, expressed or implied.
For any product sold that is damaged in transit to buyer, a notice must be provided to Vendor within 7 days of product delivery. For any product sold that is lost or stolen in transit to buyer, a notice must be provided to Vendor within 7 days of product purchase. An insurance claim will be submitted by the Vendor to the shipper. Vendor is not responsible or liable for loss or resulting damage due to shippers negligence or theft. Special Orders may NOT be cancelled at any time. Cancellations of any order(s) must be made by 4 PM PST on the same day as the order was placed. Any order cancellations submitted after 4 PM PST on the same day as the order was placed will be charged our standard 20% restocking fee. Orders that are returned or refused will be charged a 20% restocking fee and all incurred shipping charges. PowerON Services, Inc will not be responsible for any loss or damages incurred while in transit for such returned merchandise. Product will be accepted for refund or exchange if it is returned within 90 days of delivery, in like new condition with original packaging / accessories and never assembled. Customer is responsible for all shipping charges for merchandise returned for refund, warranty or service. Prices, terms and conditions are subject to change upon posting to www.poweron.com.
Limitation of Liability. POWERON SERVICES, INC’s LIABILITY TO PURCHASER SHALL BE LIMITED TO 100% OF THE AMOUNT THEN HAVING BEEN ACTUALLY PAID TO POWERON SERVICES, INC. UNDER THIS AGREEMENT. THE PARTIES AGREE THAT THE LIMITATIONS IN THIS SECTION ARE INTEGRAL TO THIS ORDER. CUSTOMER ACKNOWLEDGES AND AGREE THAT POWERON SERVICES, INC. SHALL NOT BE LIABLE TO CUSTOMER OR ANY OTHER PERSON FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, EXPENSES, LOST PROFITS, LOST SAVINGS, INSTALLATION FEES OR OTHER DAMAGES ARISING OUT OF THE USE OF POWERON SERVICES, INC’s PRODUCTS PURCHASED.
The front and back of this invoice, plus Credit Agreement if one exists between Customer and Vendor, constitute the whole agreement between Customer and Vendor. If payment is not received within 5 days of terms, Vendor reserves the right to add a 1.5% per month late charge to this invoice with a minimum late fee of $10.00. Any terms contained in Customer’s Purchase Orders which conflict with the terms of this invoice are expressly rejected. By accepting shipment of product from Vendor, Customer agrees that the Vendor Terms & Conditions of the Vendor supersede any conflicting terms in Customer’s PO.
Should any term, sentence, or paragraph of this invoice be deemed invalid or illegal in a court of law, such term, sentence or paragraph shall be severed from the rest of this agreement, leaving the other terms of this agreement in place. This agreement shall be interpreted under the laws of the state of California. Should any dispute arise regarding this agreement, Customer consents to jurisdiction in the state of California and agrees that venue is proper in the county of Placer. Customer agrees that the place of performance of this agreement is in the county of Placer, state of California. Further the prevailing party in any such dispute shall be entitled to costs including attorney fees.
PowerON Grading and R2 Equivalent: Grade A, B, C, & D - Tested for Key Functions, R2/Ready for Resale.
When Lenovo branded product is purchased from Vendor for resale, Customer agrees to: a) Comply with all applicable local, national and international (e.g. Basel Convention and OECD) laws and regulations including but not limited to, environmental regulations and requirements related to transporting, handling, refurbishing, reselling, recycling, disposing of received products and generated product waste, and those governing consumer transactions; b) retain records of refunds for returns under the terms of Lenovo Limited Warranty or if not accepting the terms of its license; c) retain records of provided support (installation and post-installation technical and operational advice) by Customer to its customer; d) retain records of receipts/invoices that contain “THIS PRODUCT IS SOLD AS IS, WITHOUT WARRANTIES OF ANY KIND FROM LENOVO” statement for non-warranted (used/open box/refurbished) product and customer’s name, product part number or the machine type/model, and serial number (serial number and customer name is optional in retail environment as long as the invoice/receipt identifies the product) at the time the product is sold to customers; e) retain records demonstrating that the Customer when marketing or advertising labeled all used/open box/refurbished product as used and refurbished with “THIS PRODUCT IS SOLD AS IS, WITHOUT WARRANTIES OF ANY KIND FROM LENOVO” statement; f) retain records of Customer providing a copy of Lenovo Limited Warranty and product specific warranty information (warranty period and type of warranty service) to customers; g) inform customers that sales receipt (or other documentation the manufacturer may specify, such as proof of entitlement, if it is required) will be necessary for proof of warranty entitlement (if warranty is provided) and for software products upgrades; h) compliance to all relevant laws if Customer is exporting the product.
All Lenovo branded open box/used/refurbished PRODUCTS ARE SOLD AS IS, WITHOUT WARRANTIES OF ANY KIND FROM LENOVO. Notwithstanding anything to the contrary in this Agreement, all Lenovo closed box and Lenovo refurbished products come with one (1) year Lenovo Limited Warranty regardless of the original warranty. Any modification made to the product may void Lenovo Limited Warranty. Vendor will refund the amount paid for a product that was returned under the terms of the Lenovo Limited Warranty or did not accept the terms of the license. Sales receipt/invoice (or other documentation Lenovo may specify, such as proof of entitlement, if it is required) will be necessary for proof of warranty entitlement (if warranty is provided) and for software product upgrades.